Shift Leader: Elevate Guest Experience & Profitability

Burger King; Iowa City (IA); On-site; USD 1,791,000 - 2,204,000; Full time

Job summary

Burger King is seeking an Hourly Shift Coordinator to lead the restaurant during assigned shifts, focusing on profitability, guest satisfaction, people, and operations.

The HSC supports the RGM and AM, manages a shift of Team Members, and drives performance by following cash controls, inventory, and operational standards. Ideal candidates will have 1-2 years of QSR experience, be 18+, and able to work evenings, weekends, and holidays, with a strong understanding of guest service and teamwork.

Qualifications

• Minimum 18 years old.
• High School Diploma or GED required; 2 years of college preferred.
• 1-2 years of quick service restaurant experience.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsibilities

• Set an example by implementing shift plans and driving operational results.
• Direct efficient and accurate preparation and sale of products for prompt delivery.
• Motivate team members during the shift at each workstation.
• Review restaurant results to identify successes and areas for improvement.
• Uphold operational and brand standards.

Skills

Guest service

Leadership

Coaching

Cash handling

Job description

Burger King is seeking an Hourly Shift Coordinator to lead the restaurant during assigned shifts, focusing on profitability, guest satisfaction, people, and operations.

The HSC supports the RGM and AM, manages a shift of Team Members, and drives performance by following cash controls, inventory, and operational standards. Ideal candidates will have 1-2 years of QSR experience, be 18+, and able to work evenings, weekends, and holidays, with a strong understanding of guest service and teamwork.