Shift Leader: Drive-Thru Operations & Guest Experience

Sonic Drive-In; Villa Rica (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Sonic Drive-In in Villa Rica, GA seeks an Assistant Manager to help lead daily drive-in operations and supervise team members during assigned shifts. The role requires coordinating staffing, coaching staff, and ensuring guest satisfaction while maintaining safety and quality standards.

You will handle opening/closing duties, manage cost controls, and enforce company policies, with a focus on delivering a fast, friendly guest experience and compliant operations.

Qualifications

• Minimum six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• General restaurant or retail knowledge.
• Knowledge of federal, state, and local labor laws and safety regulations.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest issues/concerns during shift.
• Handle employee issues/concerns.
• Monitor and manage food, labor, paper, and inventory during shift to maximize cost-control and quality standards.
• Assist with preparation and maintenance of drive-in records.
• Comply with all company policies and standards.
• Ensure compliance with applicable laws.
• Perform all station duties as necessary during shift.
• Regular cleaning and sanitation duties.
• Maintain regular attendance.

Skills

Restaurant leadership

Staff supervision

Guest service

Cost control

Problem solving

Tools

POS systems

Job description

Sonic Drive-In in Villa Rica, GA seeks an Assistant Manager to help lead daily drive-in operations and supervise team members during assigned shifts. The role requires coordinating staffing, coaching staff, and ensuring guest satisfaction while maintaining safety and quality standards.

You will handle opening/closing duties, manage cost controls, and enforce company policies, with a focus on delivering a fast, friendly guest experience and compliant operations.