Shift Leader: Drive the Vibe & Guest Experience

Joe & the Juice / United States; San Francisco (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Health insurance

Job summary

JOE & THE JUICE is a healthy fast-casual concept with a global footprint, now spanning 500 locations in 20+ countries. As a Shift Supervisor, you’ll keep the heartbeat of the store alive, lead the team, and ensure smooth operations, guest satisfaction, and strong store performance.

You’ll work in a fast-paced, music-driven environment that values energy, growth, and teamwork, with opportunities to travel and advance within the company.

Qualifications

• 1–2 years of supervisory or team lead experience.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• Proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow is followed with precision by observing store traffic, assigning tasks, and delivering feedback.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Leadership experience

Organizational skills

Communication

Calm under pressure

People development

Job description

JOE & THE JUICE is a healthy fast-casual concept with a global footprint, now spanning 500 locations in 20+ countries. As a Shift Supervisor, you’ll keep the heartbeat of the store alive, lead the team, and ensure smooth operations, guest satisfaction, and strong store performance.

You’ll work in a fast-paced, music-driven environment that values energy, growth, and teamwork, with opportunities to travel and advance within the company.