Shift Leader: Drive Team Performance & Guest Experience

Ultipro; Lithia Springs (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

Ultipro is seeking a Shift Leader to support the General Manager and on-duty supervisor in delivering excellent guest experiences in Lithia Springs, GA. You will lead a fast-paced restaurant team, oversee shift activities, ensure adherence to policies, and drive sales while controlling costs.

The role requires 2–3 years of restaurant management exposure, a high school diploma or GED, strong planning and communication skills, and the ability to train crew and lead by example.

Qualifications

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management.
• High School Diploma/General Equivalency Diploma (GED) required.
• Must have excellent planning and time management skills.
• Must have team building skills.
• Must have investigative and problem solving skills.
• Must have ability to troubleshoot cash handling problems.
• Must have reliable personal transportation, a valid driver’s license and proof of insurance.
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

Responsibilities

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

Skills

Leadership

Time management

Team building

Problem solving

Cash handling

Communication

Analytical skills

Education

High School Diploma or GED

Job description

Ultipro is seeking a Shift Leader to support the General Manager and on-duty supervisor in delivering excellent guest experiences in Lithia Springs, GA. You will lead a fast-paced restaurant team, oversee shift activities, ensure adherence to policies, and drive sales while controlling costs.

The role requires 2–3 years of restaurant management exposure, a high school diploma or GED, strong planning and communication skills, and the ability to train crew and lead by example.