Restaurant Shift Leader: Drive Service & Team Growth

Ultipro; Canton (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ultipro in Canton, GA is seeking a Shift Leader to assist the General Manager on duty with management activities and staff supervision.

You will ensure adherence to the restaurant's business plan, support the team, deliver quality service, and help drive sales while maintaining cost controls.

Strong organizational and communication skills, together with a hands-on leadership style, are essential for success.

Qualifications

• 2–3 years of restaurant management experience or equivalent education.
• High School Diploma or GED required.
• Excellent planning and time management skills.
• Team-building abilities and leadership experience.
• Investigative and problem-solving capabilities.
• Ability to troubleshoot cash handling issues and maintain accuracy.
• Reliable transportation, valid driver's license, and proof of insurance.
• Accessible by phone or other reliable communication method and open-door policy.
• Strong analytical and organizational skills with process-improvement focus.

Responsibilities

• Provide a quality product and customer service experience delivering total customer satisfaction.
• Strive to improve skills and performance of all Crew Persons.
• Support efforts to maximize sales and profits and minimize controllable costs by assisting management and leading shift activities.
• Comply with all company policies and procedures regarding business and personnel practices.
• Model and encourage company shared values.
• Demonstrate effective oral and written communication with internal and external contacts.
• Attend training to stay current on industry trends and participate in meetings and calls.
• Perform other duties or special projects as assigned in response to changing business conditions.

Skills

Team leadership

Time management

Planning

Analytical skills

Problem solving

Communication

Cash handling

Operational supervision

Education

High School Diploma/GED

Job description

Ultipro in Canton, GA is seeking a Shift Leader to assist the General Manager on duty with management activities and staff supervision.

You will ensure adherence to the restaurant's business plan, support the team, deliver quality service, and help drive sales while maintaining cost controls.

Strong organizational and communication skills, together with a hands-on leadership style, are essential for success.