Shift Leader - Drive Smooth Service & Team Excellence

Scooter's Coffee; Florida; On-site; USD 28,000 - 38,000; Full time

Job summary

Scooter's Coffee is seeking a Shift Leader to guide a team and support the Store Manager in daily operations in Florida. You will model barista responsibilities, lead the crew during the shift, and ensure precise execution of our beverage recipes and service standards.

You will also help onboard new team members, maintain a fast pace during busy periods, manage cash handling and POS transactions, and uphold health and safety guidelines to deliver the Scooter’s Amazing customer experience.

Qualifications

• Experience supervising staff in a fast-paced foodservice setting.
• Ability to follow brand beverage recipes and ensure consistency.
• Strong cash handling and basic cash reconciliations.
• Excellent communication and guest service skills.
• Willingness to train and onboard new team members.

Responsibilities

• Direct an efficient workflow and assist the Store Manager in daily duties.
• Serve as a role model of barista responsibilities and lead when needed.
• Ensure high-quality customer experience by executing recipes and techniques.
• Maintain speed of service during peak times and manage workflow.
• Onboard and train new team members.
• Develop relationships with team members and motivate performance.
• Seek opportunities to increase individual and team sales.
• Follow cash handling, POS, and operational procedures accurately.
• Ensure health, safety, and sanitation guidelines are followed.
• Serve as a keyholder and assist with opening/closing procedures

Skills

Customer service

Team leadership

Brand beverage recipes

Cash handling

POS system

Tools

POS System

Job description

Scooter's Coffee is seeking a Shift Leader to guide a team and support the Store Manager in daily operations in Florida. You will model barista responsibilities, lead the crew during the shift, and ensure precise execution of our beverage recipes and service standards.

You will also help onboard new team members, maintain a fast pace during busy periods, manage cash handling and POS transactions, and uphold health and safety guidelines to deliver the Scooter’s Amazing customer experience.