Store Supervisor

Scooter's Coffee; Florida; Sur place; USD 28 000 - 38 000; Plein temps

Résumé du poste

Scooter's Coffee is seeking a Shift Leader to guide a team and support the Store Manager in daily operations in Florida. You will model barista responsibilities, lead the crew during the shift, and ensure precise execution of our beverage recipes and service standards.

You will also help onboard new team members, maintain a fast pace during busy periods, manage cash handling and POS transactions, and uphold health and safety guidelines to deliver the Scooter’s Amazing customer experience.

Qualifications

• Experience supervising staff in a fast-paced foodservice setting.
• Ability to follow brand beverage recipes and ensure consistency.
• Strong cash handling and basic cash reconciliations.
• Excellent communication and guest service skills.
• Willingness to train and onboard new team members.

Responsabilités

• Direct an efficient workflow and assist the Store Manager in daily duties.
• Serve as a role model of barista responsibilities and lead when needed.
• Ensure high-quality customer experience by executing recipes and techniques.
• Maintain speed of service during peak times and manage workflow.
• Onboard and train new team members.
• Develop relationships with team members and motivate performance.
• Seek opportunities to increase individual and team sales.
• Follow cash handling, POS, and operational procedures accurately.
• Ensure health, safety, and sanitation guidelines are followed.
• Serve as a keyholder and assist with opening/closing procedures

Connaissances

Customer service

Team leadership

Brand beverage recipes

Cash handling

POS system

Outils

POS System

Description du poste

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection.We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter’s Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisee...s.

DESCRIPTION

The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Assist the Store Manager in onboarding and training new team members
• Develop effective working relationships with team members, identifying individual motivation factors
• Proactively seek opportunities to increase individual and team sales
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
• Ensure team members follow all health, safety, and sanitation guidelines
• Serve as a keyholder, following all opening and closing procedures
• Demonstrate punctuality, dependability, and adaptability
• Assist Store Manager with administrative duties as requested