Shift Leader: Drive Service, Standards & Team Momentum

Dunkin'; Wichita (KS); On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin' in Wichita is seeking a Shift Leader to coach team members, uphold brand standards, and deliver outstanding guest service during each shift.

You will assign tasks, monitor operations, handle customer issues, ensure food safety, cash handling, and training support while maintaining a fast-paced, guest-focused environment.

Strong communication, leadership experience, and the ability to motivate others are essential for success in this role.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Previous leadership experience in retail, restaurant, or hospitality.
• Fluent in spoken and written English.

Responsibilities

• Coach restaurant team members and provide timely feedback.
• Assist in meeting operational goals and brand standards.
• Ensure food safety standards and proper cash handling.
• Delegate tasks and manage shift deployment plans.
• Handle customer complaints and emergencies professionally.
• Monitor attendance and adherence to policies.
• Train team members as needed.

Skills

Leadership experience

English proficiency

Team coordination

Guest service orientation

Education

High School Diploma or GED

Job description

Dunkin' in Wichita is seeking a Shift Leader to coach team members, uphold brand standards, and deliver outstanding guest service during each shift.

You will assign tasks, monitor operations, handle customer issues, ensure food safety, cash handling, and training support while maintaining a fast-paced, guest-focused environment.

Strong communication, leadership experience, and the ability to motivate others are essential for success in this role.