Shift Leader: Drive Service, Growth & Fun

Coffee and Bagel Brands; Cary (NC); On-site; USD 20,664 - 27,552; Full time

Job summary

Coffee and Bagel Brands in Cary, NC, is seeking a Shift Leader to guide the store in partnership with the General Manager or Assistant General Manager. The role focuses on driving team engagement, guest satisfaction, and adherence to SOP and quality standards during shifts.

Qualified candidates bring leadership experience in hospitality or retail, flexibility for early mornings and weekends, and a commitment to professional growth within a dynamic, service‑oriented environment at Caribou Coffee

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience or be trained and approved to take responsibility as Shift Leader.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction with a commitment to Make Fun Happen.
• Ensure team executes SOP and quality standards correctly and consistently.
• Coach and develop Team Members, providing feedback and growth opportunities.
• Admin tasks such as bank deposits, inventory, store product orders as assigned.

Education

High school diploma or GED

Job description

Coffee and Bagel Brands in Cary, NC, is seeking a Shift Leader to guide the store in partnership with the General Manager or Assistant General Manager. The role focuses on driving team engagement, guest satisfaction, and adherence to SOP and quality standards during shifts.

Qualified candidates bring leadership experience in hospitality or retail, flexibility for early mornings and weekends, and a commitment to professional growth within a dynamic, service‑oriented environment at Caribou Coffee