Shift Leader: Drive Sales & Store Ops

MINISO USA; San Mateo (CA); On-site; USD 25,623 - 28,929; Full time

Job summary

MINISO USA in San Mateo, CA is seeking a Shift Leader to support daily store operations, training, and exceptional customer service on the sales floor and at the register.

You will assist with replenishment, cash handling, visual merchandising, opening/closing, and promoting the store's membership program to foster customer loyalty. The role requires strong leadership, multitasking, and teamwork in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS systems

Travel between locations

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in San Mateo, CA is seeking a Shift Leader to support daily store operations, training, and exceptional customer service on the sales floor and at the register.

You will assist with replenishment, cash handling, visual merchandising, opening/closing, and promoting the store's membership program to foster customer loyalty. The role requires strong leadership, multitasking, and teamwork in a fast-paced retail environment.