Hourly Shift Leader: Drive Profit & Guest Experience

Burger King; Racine (WI); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Burger King is seeking an Hourly Shift Coordinator to lead restaurant operations during assigned shifts, focusing on profitability, guest service, and people development. You will support the Restaurant General Manager and Assistant Manager, manage a team of crew members, and drive speed of service and quality standards.

Ideal candidates have 1-2 years of quick service experience, a high school diploma or GED, and the ability to work evenings, weekends and holidays.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Responsibilities

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
• Provides coaching and feedback to Team Members to increase restaurant performance
• Sets an example for Team Members by working hard to implement shift plans and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that the restaurant upholds operational and brand standards

Skills

Guest service principles

Team leadership

Shift planning

Operations execution

Time management

Education

High school diploma or GED

Some college coursework

Job description

Burger King is seeking an Hourly Shift Coordinator to lead restaurant operations during assigned shifts, focusing on profitability, guest service, and people development. You will support the Restaurant General Manager and Assistant Manager, manage a team of crew members, and drive speed of service and quality standards.

Ideal candidates have 1-2 years of quick service experience, a high school diploma or GED, and the ability to work evenings, weekends and holidays.