Shift Leader: Fast-Paced, Guest-First Restaurant Ops

Workstream; Burlington (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

BURGER KING® in Burlington, IA is seeking an Hourly Shift Coordinator who leads the shift team to achieve sales and profit goals while focusing on profitability, guests, people, and operations. The HSC supports the RGM and AM in managing operations during assigned shifts and directly manages a shift of Team Members.

The role emphasizes coaching, fast and friendly service, and adherence to brand standards. Evening, weekend, and holiday availability is required as shifts may vary.

Qualifications

• Must be at least eighteen (18) years old.
• High School Diploma or GED required; 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant.

Responsibilities

• Manage shift plans and drive operational results.
• Direct efficient and accurate preparation and sale of products for prompt delivery within speed of service guidelines.
• Motivate Team Members during the shift on each workstation.
• Review restaurant results to identify successes and areas for improvement.
• Ensure the restaurant upholds operational and brand standards.

Skills

guest service principles

shift leadership

Education

High School Diploma or GED

2 years college preferred

Job description

BURGER KING® in Burlington, IA is seeking an Hourly Shift Coordinator who leads the shift team to achieve sales and profit goals while focusing on profitability, guests, people, and operations. The HSC supports the RGM and AM in managing operations during assigned shifts and directly manages a shift of Team Members.

The role emphasizes coaching, fast and friendly service, and adherence to brand standards. Evening, weekend, and holiday availability is required as shifts may vary.