Shift Leader: Drive Guest Service & Profitability

Burger King; Las Cruces (NM); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Job summary

Burger King in Las Cruces, NM is seeking a proactive Shift Manager to lead restaurant operations during assigned shifts, helping the team deliver sales and guest satisfaction. You will support the RGM/AM, coach Team Members, and ensure adherence to brand standards and safety procedures.

The role requires 1–2 years in quick service, evenings/weekends/holidays availability, and the ability to manage shifts and inventory to drive performance.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Responsibilities

• Profitability: follows cash control and security procedures, maintains inventory, receives inventory truck orders.
• Guest: motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
• People: provides coaching and feedback to Team Members to increase restaurant performance.
• Operations: implements shift plans, drives operational results, ensures speed of service and brand standards, reviews results and identifies improvements

Skills

Guest service principles

Shift supervision

Flexibility

Team motivation

Education

High School Diploma or GED

2 years college preferred

Job description

Burger King in Las Cruces, NM is seeking a proactive Shift Manager to lead restaurant operations during assigned shifts, helping the team deliver sales and guest satisfaction. You will support the RGM/AM, coach Team Members, and ensure adherence to brand standards and safety procedures.

The role requires 1–2 years in quick service, evenings/weekends/holidays availability, and the ability to manage shifts and inventory to drive performance.