Shift Leader: Drive Guest Experience & Restaurant Ops

Arby's, Inc.; Xenia (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus Program

Full Time & Part Time Shifts

Health Insurance

Health Savings Account

PTO

Employee Rewards & Recognition Program

Job summary

AES Restaurants is seeking a Shift Manager to oversee restaurant operations and supervise team members during shifts. You will take full accountability for restaurant operations when management is not present and drive guest satisfaction through consistent service and quality.

Must have ServSafe certification or ability to obtain it, a reliable vehicle, and the stamina to stand 8–10 hours. The role demands leadership in a fast-paced environment with a focus on cost control.

Qualifications

• Experience in leading and coaching restaurant teams.
• Strong customer service orientation and guest satisfaction focus.
• Understanding of P&L and cost controls in a high-volume setting.

Responsibilities

• Oversee restaurant operations and direction of team members during shifts.
• Ensure outstanding service and guest satisfaction.
• Train and coach staff, monitor cash handling and inventory controls.
• Set and achieve service, operations and financial goals.

Skills

Leadership

Customer service

P&L management

Operations management

Team coaching

Safety compliance

Job description

AES Restaurants is seeking a Shift Manager to oversee restaurant operations and supervise team members during shifts. You will take full accountability for restaurant operations when management is not present and drive guest satisfaction through consistent service and quality.

Must have ServSafe certification or ability to obtain it, a reliable vehicle, and the stamina to stand 8–10 hours. The role demands leadership in a fast-paced environment with a focus on cost control.