Shift Leader - Drive Guest Experience & Profitability

Burger King; Pennsylvania; On-site; USD 19,000 - 25,000; Full time

Job summary

Burger King in Whitehall, PA is hiring a Shift Leader to drive profitability and guest satisfaction on assigned shifts. You will support the Restaurant General Manager and Assistant Manager, coach Team Members, and ensure smooth operations across stations to meet fast-service goals.

The ideal candidate can work evenings, weekends, and holidays, with 1–2 years of quick-service experience and a high school diploma or GED. Hunger for excellence is required.

Qualifications

• High school diploma or GED required; two years of college preferred.
• 1–2 years of quick-service restaurant experience.
• Must be at least 18 years old.
• Available to work evenings, weekends and holidays.
• Demonstrated understanding of guest service principles.

Responsibilities

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service.
• Directs efficient and accurate preparation and sale of products for prompt delivery within speed-of-service guidelines.
• Provides coaching and feedback to Team Members to increase restaurant performance.
• Performs the duties of a Team Member when necessary.
• Maintains inventory and cash handling according to procedures.
• Supports RGM and AM in managing operations during shifts.

Skills

Guest service principles

Team coaching

Shift leadership

Education

High school diploma or GED

Job description

Burger King in Whitehall, PA is hiring a Shift Leader to drive profitability and guest satisfaction on assigned shifts. You will support the Restaurant General Manager and Assistant Manager, coach Team Members, and ensure smooth operations across stations to meet fast-service goals.

The ideal candidate can work evenings, weekends, and holidays, with 1–2 years of quick-service experience and a high school diploma or GED. Hunger for excellence is required.