Shift Leader — Customer Service & Store Operations

Wegmans Food Markets; Burlington (MA); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO

Health care benefits

401(k) match

Scholarship program

Overtime premium

Job summary

Wegmans Food Markets in Burlington, MA is seeking entry-level leaders to coordinate and troubleshoot daily activities of customer service teams while participating in store management duties. You will lead a team, ensure tools and resources for success, and collaborate across departments in a fast-paced store environment.

The role emphasizes developing teams, maintaining high service standards, and adapting to day and night shifts as part of a dynamic schedule.

Qualifications

• Customer service experience in food service, grocery or retail.
• Proven ability to multi-task in a fast-paced environment.
• Computer skills and basic tech fluency.

Responsibilities

• Independently manage store operations between daytime and nighttime hours, serving as key leader among teams and departments.
• Partner with department management to delegate tasks and ensure checkout operations run efficiently.
• Manage performance of a team of Customer Service employees with training and feedback.
• Provide exceptional customer service and champion Wegmans values and standards across the store.
• React quickly to operational challenges with store leadership to problem solve.
• Lead or participate in store-wide projects to strengthen company culture.

Skills

Customer service

Multi-tasking

Computer skills

Team leadership

Job description

Wegmans Food Markets in Burlington, MA is seeking entry-level leaders to coordinate and troubleshoot daily activities of customer service teams while participating in store management duties. You will lead a team, ensure tools and resources for success, and collaborate across departments in a fast-paced store environment.

The role emphasizes developing teams, maintaining high service standards, and adapting to day and night shifts as part of a dynamic schedule.