Shift Leader: Customer Service & Operations Coach

Fivestar; Paducah (KY); On-site; USD 30,000 - 38,000; Full time

Job summary

FiveStar in Paducah, KY is seeking a Shift Leader to partner with store management to oversee daily operations on a designated shift, including Customer Service, Food Service, and promotional activities. You will train and supervise the customer service team, ensure policies are followed, and help maintain inventory, safety, and merchandising standards to deliver a consistent FiveStar experience.

This role requires flexibility across morning, evening, or overnight shifts and a strong focus on

Qualifications

• Experience in customer service environments.
• Ability to supervise and train staff.
• Strong communication and teamwork skills.

Responsibilities

• Proficiently perform all customer service representative responsibilities.
• Promote the FiveStar treatment with a friendly atmosphere and suggestive selling.
• Partner with store team to provide service per company policies and procedures.
• Assist in training customer service representatives.
• Educate store team on policies and communications.
• Assist in inventory control, equipment condition, and safety/robbery guidelines.

Skills

Customer service

Team leadership

Staff training

Job description

FiveStar in Paducah, KY is seeking a Shift Leader to partner with store management to oversee daily operations on a designated shift, including Customer Service, Food Service, and promotional activities. You will train and supervise the customer service team, ensure policies are followed, and help maintain inventory, safety, and merchandising standards to deliver a consistent FiveStar experience.

This role requires flexibility across morning, evening, or overnight shifts and a strong focus on