Shift Leader: Customer-First Restaurant Ops

Pizza Hut; Galax (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Pizza Hut is seeking a Shift Leader to report to the Restaurant General Manager and drive daily operations. You will train team members, manage shifts, and uphold Pizza Hut and Tasty Hut, LLC standards to deliver fast, friendly service.

Responsibilities include inventory control, order placement, and maintaining health and safety. You will foster a positive restaurant culture and lead by example on all customer interactions.

Qualifications

• Must be ServSafe certified or willing to obtain certification.
• Experience leading a shift in a fast‑food or quick‑service environment preferred.
• Strong customer service mindset with ability to resolve concerns quickly.

Responsibilities

• Lead restaurant shifts and ensure smooth operations.
• Train team members on Pizza Hut standards and Learn Zone material.
• Oversee inventory, food orders, and scheduling to meet demand.
• Uphold health and safety, brand standards, and service principles.
• Deliver high customer satisfaction and maintain a positive team culture.

Skills

Team leadership

Customer service

Training & coaching

Inventory management

Scheduling

Food safety (ServSafe)

Brand standards

Microsoft Office

Education

ServSafe Certification

Tools

Hutlink

Learning Zone

Pizzapedia

POS systems

Job description

Pizza Hut is seeking a Shift Leader to report to the Restaurant General Manager and drive daily operations. You will train team members, manage shifts, and uphold Pizza Hut and Tasty Hut, LLC standards to deliver fast, friendly service.

Responsibilities include inventory control, order placement, and maintaining health and safety. You will foster a positive restaurant culture and lead by example on all customer interactions.