Shift Leader: Fast, Friendly Guest Champion

Pizza Hut; Rainelle (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Pizza Hut is seeking a Shift Leader to report to the Restaurant General Manager and lead daily operations. You will guide the team through shifts, train staff, and uphold Pizza Hut and Tasty Hut brand standards while ensuring safety and cleanliness.

The role emphasizes inventory control, customer satisfaction, and adherence to service principles. You will use Hutlink and Learning Zone tools to drive performance and maintain an exceptional guest experience.

Qualifications

• Demonstrated leadership and the ability to train and develop team members.
• Strong customer service orientation with a focus on satisfaction.
• Excellent communication and feedback skills for a fast-paced restaurant environment.
• Experience with inventory and ordering processes is a plus.

Responsibilities

• Take ownership of shifts and lead the restaurant team.
• Train team members to Pizza Hut and Tasty Hut standards.
• Resolve customer complaints using BLAST and put customers first.
• Ensure brand standards, food safety, and CHAMPS compliance on shifts.
• Maintain a clean, safe, and well-stocked restaurant.
• Support inventory, forecasting, scheduling, and tool usage.

Skills

Team leadership

Customer service

Communication

Inventory management

Education

ServSafe Certified

Tools

Hutlink

Learning Zone

Pizzapedia

Job description

Pizza Hut is seeking a Shift Leader to report to the Restaurant General Manager and lead daily operations. You will guide the team through shifts, train staff, and uphold Pizza Hut and Tasty Hut brand standards while ensuring safety and cleanliness.

The role emphasizes inventory control, customer satisfaction, and adherence to service principles. You will use Hutlink and Learning Zone tools to drive performance and maintain an exceptional guest experience.