Shift Leader: Customer-First Restaurant Lead

Pizza Hut; Johnson City (TN); On-site; USD 32,000 - 40,000; Full time

Job summary

Pizza Hut in Johnson City, TN is seeking a Shift Leader to report to the Restaurant General Manager. You will lead a team, ensure fast service, and uphold brand standards on every shift.

Responsibilities include training staff, managing inventory, solving customer issues with BLAST, and maintaining a safe, clean restaurant culture. A valid driver's license and MSM courses are preferred; ServSafe certification is required.

Qualifications

• ServSafe certification required for food safety compliance.
• Leadership experience in fast-food or hospitality environments preferred.
• MSM training courses completed or in progress.

Responsibilities

• Take ownership of restaurant and team during shifts.
• Train team to Pizza Hut standards and procedures.
• Resolve customer complaints using BLAST and prioritize service.
• Promote positive restaurant culture and employee experience.
• Manage inventory and food orders.
• Enforce service principles and brand standards on shifts.
• Delegate and manage workload while running shifts.
• Ensure staff have tools and knowledge for success.
• Deliver high customer satisfaction on all shifts.
• Maintain health, safety and cleanliness in the restaurant.
• Complete Hut-provided training and courses.

Skills

ServSafe Certified

Leadership

Microsoft Office

Driver's license

MSM courses

Sex Offender Registry

National background check

Customer focus

Education

MSM courses 4-5

Tools

Hutlink

Pizzapedia

Learning Zone

Job description

Pizza Hut in Johnson City, TN is seeking a Shift Leader to report to the Restaurant General Manager. You will lead a team, ensure fast service, and uphold brand standards on every shift.

Responsibilities include training staff, managing inventory, solving customer issues with BLAST, and maintaining a safe, clean restaurant culture. A valid driver's license and MSM courses are preferred; ServSafe certification is required.