Shift Leader: Customer Experience & Ops Excellence

Royal Farms; Voorhees Township (NJ); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Royal Farms is seeking a Team Leader in Voorhees Township, NJ to manage store operations on duty as the Person in Charge. The role focuses on customer service, product availability, and execution of food service programs while ensuring safety and compliance.

The position requires strong leadership, supervisory and communication skills, plus the ability to coach staff and maintain store standards. Weekend and holiday availability is expected.

Qualifications

• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.

Responsibilities

• Ensure every customer receives outstanding service by providing a friendly environment and strong product knowledge.
• Coach and support team members to deliver consistent, friendly, knowledgeable service.
• Oversee shift operations as the Person in Charge and coordinate team responsibilities.
• Perform shift tasks including POS transactions, vendor check-in, and cash control.

Skills

Team Leadership

Customer Service

Supervisory Skills

Communication

Education

High School Diploma or GED

Job description

Royal Farms is seeking a Team Leader in Voorhees Township, NJ to manage store operations on duty as the Person in Charge. The role focuses on customer service, product availability, and execution of food service programs while ensuring safety and compliance.

The position requires strong leadership, supervisory and communication skills, plus the ability to coach staff and maintain store standards. Weekend and holiday availability is expected.