Shift Leader & Customer Experience Champion

D.I.Y. Restaurant Group Inc.; Oak Lawn (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Meals

Competitive Pay

Flexible Schedule

Paid Vacation

Health Insurance

401k Plan with Company Match

Job summary

Nonna's Good Life Pizza For All is seeking a shift leader to manage and develop crew members, ensure top product quality and customer service, and drive sales while controlling costs on each shift. You will follow DIY operating policies and procedures.

Responsibilities include leading shifts, coaching staff, enforcing safety, resolving customer issues, training new hires, maintaining uniforms, and executing product rollsouts and cash procedures to keep standards high.

Qualifications

• Leads a shift by managing and developing crew members to execute outstanding product quality and customer service, build sales and control costs for each shift.
• Follow standard DIY operating policies and procedures.

Responsibilities

• Lead crew members on shifts, including assigning tasks, providing feedback and training.
• Know and support appropriate personnel policies, labor laws and safety procedures.
• Execute all security procedures.
• Hold the customer as the most important priority at all times.
• Make customers really happy; resolve customer complaints/issues.
• Empowers crew members to make sure all customers leave happy.
• Communicate customer feedback to management.
• Educate customers on products offered.
• Complete all required training.
• Adhere to all uniform and grooming standards.
• Take accountability for understanding all in store marketing promotions.
• Execute new product rollouts including selling to customers and product execution.
• Utilize cash control procedures.
• Assist in training of new crew members.
• Lead crew members to open, transition and close shifts.
• Manage and organize the line and delegate duties to crew members.
• Work the line as needed.
• Uphold standards for product quality.

Skills

Leadership

Crew Training

Customer Service

Cash Handling

Communication

Job description

Nonna's Good Life Pizza For All is seeking a shift leader to manage and develop crew members, ensure top product quality and customer service, and drive sales while controlling costs on each shift. You will follow DIY operating policies and procedures.

Responsibilities include leading shifts, coaching staff, enforcing safety, resolving customer issues, training new hires, maintaining uniforms, and executing product rollsouts and cash procedures to keep standards high.