Shift Leader - Customer-Centric Pizza Team

D.I.Y. Restaurant Group Inc.; Crestwood (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Meals

Competitive Pay

Flexible Schedule

Paid Vacation

Health Insurance

401k Plan with Company Match

Job summary

Nonna's Good Life Pizza For All is seeking a capable shift lead to manage and develop crew, ensuring outstanding product quality and customer service while controlling costs for each shift. You will follow standard DIY operating policies and procedures.

The role requires training crew, enforcing safety and grooming standards, resolving customer concerns, and maintaining a clean, efficient line that delivers a memorable dining experience.

Qualifications

• Experience leading restaurant shifts or a fast-paced team.
• Strong customer-service mindset and ability to train others.
• Knowledge of food safety and basic cash handling.

Responsibilities

• Lead crew members on shifts, including assigning tasks, providing feedback and training
• Know and follow personnel policies, labor laws and safety procedures
• Execute all security procedures
• Hold the customer as the most important priority
• Resolve customer complaints/issues
• Empower crew to ensure customers leave happy
• Communicate customer feedback to management
• Educate customers on products offered
• Complete all required training
• Adhere to uniform and grooming standards
• Take accountability for in-store marketing promotions
• Execute new product rollouts including selling to customers and product execution
• Utilize cash control procedures
• Assist in training of new crew members
• Lead crew members to open, transition and close shifts
• Manage and organize the line and delegate duties to crew members
• Work the line as needed
• Uphold standards for product quality

Job description

Nonna's Good Life Pizza For All is seeking a capable shift lead to manage and develop crew, ensuring outstanding product quality and customer service while controlling costs for each shift. You will follow standard DIY operating policies and procedures.

The role requires training crew, enforcing safety and grooming standards, resolving customer concerns, and maintaining a clean, efficient line that delivers a memorable dining experience.