Shift Leader — Customer-Centric Pizza Team Captain

Papa John's International , Inc.; Scotts Crossing (PA); On-site; USD 19,000 - 25,000; Full time

Job summary

Papa John's is seeking a hands-on Shift Supervisor in Pennsylvania to oversee daily restaurant operations, ensure high-quality pizzas, and deliver superior customer service that supports profitability. You will lead a team, train staff, manage cash and inventory, and ensure compliance with company policies, safety standards, and brand guidelines.

This hourly, non-exempt role requires flexibility to work evenings, weekends, and holidays, with a focus on teamwork, reliability, and maintaining

Qualifications

• High School diploma or GED is required.
• Experience supervising a restaurant team is preferred.
• Non-exempt, hourly position with variable hours.

Responsibilities

• Supervise shifts, ensure quality products and accurate orders while addressing customer concerns.
• Train and coach team, manage staffing and maintain standards for safety and service.
• Drive sales through prompt service and upselling while controlling costs.
• Oversee cash handling, inventory, and compliance with company policies.

Skills

Leadership

Customer service

Cash handling

Team supervision

Education

High School diploma or GED

Job description

Papa John's is seeking a hands-on Shift Supervisor in Pennsylvania to oversee daily restaurant operations, ensure high-quality pizzas, and deliver superior customer service that supports profitability. You will lead a team, train staff, manage cash and inventory, and ensure compliance with company policies, safety standards, and brand guidelines.

This hourly, non-exempt role requires flexibility to work evenings, weekends, and holidays, with a focus on teamwork, reliability, and maintaining