Shift Leader: Fast-Paced Team Coach & Guest Champion

Dunkin'; Bethlehem (Northampton County); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Health/dental/vision insurance (for-fit

Growth opportunities

Job summary

Dunkin’ is seeking a Shift Leader to coach Crew Members, set shift goals, and motivate the team to deliver exceptional guest experiences. You will model high standards, supervise front-of-house and food prep, and ensure safety and quality on every shift.

The role emphasizes leadership, fast-paced service, and a commitment to guest satisfaction, with on-site responsibilities across the Dunkin’ operation.

Qualifications

• Ability to speak and read English fluently.
• Basic math and writing skills.
• Previous experience in fast food or quick service restaurants is required.
• Strong guest focus with the ability to anticipate needs and exceed expectations.
• Effective problem-solving and decision-making skills.
• Ability to build and lead effective teams by placing the right people in the right roles and celebrating shared success.
• Ability to consistently follow food safety and health guidelines with precision.

Responsibilities

• Support the training and development of Crew Members as directed by the General Manager or Assistant Manager.
• Communicate shift goals and hold team members accountable for performance.
• Serve as a role model for outstanding guest service, always prioritizing our guests.
• Prepare food and beverages quickly and accurately
• Assemble and package orders for dine-in, takeout, and drive-thru guests
• Take orders and handle payments at the front counter or drive-thru (as applicable)
• Deliver outstanding guest service with a positive attitude
• Keep workstations, equipment, and guest areas clean and organized
• Stock and organize inventory and refrigerated areas
• Communicate clearly with managers and teammates
• Drive a sense of urgency to ensure guest needs are met and issues are resolved promptly.
• Reinforce proper use of systems, tools, and procedures, correcting deficiencies as needed.
• Monitor quality, service, cleanliness, and safety standards throughout the shift.
• Ensure restaurant standards and marketing initiatives are executed properly.
• Enforce compliance with all cleanliness, food safety, health, and security policies.
• Report equipment issues, share performance feedback, and communicate opportunities for improvement to management.
• Comply with all restaurant, brand, and franchisee policies and procedures.

Skills

Leadership

Guest focus

English fluency

Team building

Problem solving

Customer service

Job description

Dunkin’ is seeking a Shift Leader to coach Crew Members, set shift goals, and motivate the team to deliver exceptional guest experiences. You will model high standards, supervise front-of-house and food prep, and ensure safety and quality on every shift.

The role emphasizes leadership, fast-paced service, and a commitment to guest satisfaction, with on-site responsibilities across the Dunkin’ operation.