Shift Leader: Craft Coffee, Lead Team & Guest Experience

Starbucks Corp.; Dedham (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

401(k) employer match

Job summary

Starbucks Coffee Company is seeking a shift manager to lead daily operations, mentor partners, and ensure an outstanding customer experience in a welcoming environment. You will drive teamwork, uphold store standards, and contribute to sales goals while supporting a culture of growth and inclusion.

The role emphasizes hands-on leadership, mentorship, and the ability to prepare for the next step in a Starbucks journey through ongoing training and development opportunities.

Qualifications

• 1 year retail / customer service management experience
• Two years preferred OR 4+ years of US Military service
• Experience supervising a team and coaching
• Strong organizational, interpersonal and problem solving skills

Responsibilities

• Lead shift operations and ensure excellent customer service.
• Coach and develop team members to meet goals.
• Manage store performance and create a welcoming atmosphere.
• Collaborate with leadership to meet sales goals and store standards.

Skills

Retail management

Team leadership

Customer service

Coaching

Job description

Starbucks Coffee Company is seeking a shift manager to lead daily operations, mentor partners, and ensure an outstanding customer experience in a welcoming environment. You will drive teamwork, uphold store standards, and contribute to sales goals while supporting a culture of growth and inclusion.

The role emphasizes hands-on leadership, mentorship, and the ability to prepare for the next step in a Starbucks journey through ongoing training and development opportunities.