Shift Leader: Coach Team to Guest Excellence

Dunkin' | ZSC Enterprises; Stockbridge (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' in Stockbridge, GA is looking for a Shift Leader to guide Team Members during the 5am-1pm or 1pm-9pm shifts, ensuring brand standards and guest service excellence. You will set goals, assign tasks, and motivate the team with timely feedback.

Responsibilities include coaching, inventory control, training support, safety and cash handling, and maintaining food safety. Prior retail or hospitality leadership is preferred; basic computer skills are required.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership experience

English fluency

Basic computer skills

Retail/restaurant experience

Job description

Dunkin' in Stockbridge, GA is looking for a Shift Leader to guide Team Members during the 5am-1pm or 1pm-9pm shifts, ensuring brand standards and guest service excellence. You will set goals, assign tasks, and motivate the team with timely feedback.

Responsibilities include coaching, inventory control, training support, safety and cash handling, and maintaining food safety. Prior retail or hospitality leadership is preferred; basic computer skills are required.