Shift Leader: Coach Crew, Drive Great Guest Experience

Dunkin'/Baskin-Robbins | Norfolk Donuts Inc; Massachusetts; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Team-oriented environment

Growth opportunities

Job summary

Dunkin'/Baskin-Robbins | Norfolk Donuts Inc. in Massachusetts is seeking a Shift Leader to coach Crew Members during shifts and ensure operations meet Brand standards while delivering a great guest experience.

You will set goals, assign tasks, and motivate the team, celebrating successes with timely feedback. The role offers $16 per hour plus tips and potential growth within the company.

Qualifications

• Experience coaching or supervising in fast-food or retail.
• Ability to provide timely feedback to team members.
• Commitment to guest experience and brand standards.

Responsibilities

• Coach Crew Members during shift to execute Brand standards.
• Set goals, provide job assignments, and motivate others.
• Deliver a great and friendly guest experience; provide timely feedback.

Skills

Team leadership

Customer service

Brand standards

Feedback/coaching

Job description

Dunkin'/Baskin-Robbins | Norfolk Donuts Inc. in Massachusetts is seeking a Shift Leader to coach Crew Members during shifts and ensure operations meet Brand standards while delivering a great guest experience.

You will set goals, assign tasks, and motivate the team, celebrating successes with timely feedback. The role offers $16 per hour plus tips and potential growth within the company.