Shift Leader: Bakery Night Captain & Team Builder

Insomniacookies; Bismarck (ND); On-site; USD 19,286 - 24,796; Part time

Benefits offered by this job

Flexible part-time schedules

Pay-on-Demand

Paid vacation and sick time

Interactive training & mentorship

Pet insurance

Job stability

Growth/promotion opportunities

Fun team environment

Employee discount

Free cookies with every shift

Job summary

Insomniacookies is seeking a Shift Leader for our brand new bakery in Bismarck, ND. You will lead daily operations, manage the team on shift, ensure customer satisfaction, and help with baking, cashiering, packaging, and cleaning.

Your hands‑on leadership will drive a fun, productive night for the store. You should have at least 1 year in a customer service role, strong communication, and the ability to lead by example.

Qualifications

• Minimum 1 year of working experience in a customer service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, patient demeanor.
• Detail focused and results-oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products to guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, and coaching team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment for guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

POS experience

Communication

Leadership

Time management

People skills

Team motivation

Lift 40 lbs

US work eligibility

Age 18+

Job description

Insomniacookies is seeking a Shift Leader for our brand new bakery in Bismarck, ND. You will lead daily operations, manage the team on shift, ensure customer satisfaction, and help with baking, cashiering, packaging, and cleaning.

Your hands‑on leadership will drive a fun, productive night for the store. You should have at least 1 year in a customer service role, strong communication, and the ability to lead by example.