Shift Leader

Insomnia Cookies; Fargo (ND); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Flexible part-time schedules

Excellent training & mentorship

Job stability with a growing company

Growth/promotion opportunities

Fun, exciting team environment

Free cookies with every shift

Job summary

Insomnia Cookies is seeking a Shift Leader for our Fargo store at 412 Broadway N, Fargo ND 58102. You’ll be the captain of the bakery during your shift, delivering top customer service, guiding the Cookie Crew, and ensuring smooth operations from bake to bag.

Ideal candidates have at least 1 year in a customer service role with POS experience, strong communication, and the ability to lead by example. Must be 18+ and eligible to work in the United States; we offer flexible part‑time schedules and

Qualifications

• At least 1 year of customer service experience.
• POS systems experience required.
• Excellent communication and time management.
• Outgoing, friendly, patient; detail-focused.
• Ability to lead by example and motivate others.

Responsibilities

• Provide incredible customer service and quality products to guests.
• Support store leadership by maintaining operations during shift and training staff.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning.
• Lead the Cookie Crew and ensure a safe, clean working environment.
• Manage cash handling and deposits.

Skills

Customer service

Leadership

Communication

Time management

People skills

Detail oriented

Motivational leadership

Team supervision

Lifting up to 40 lbs

Tools

POS systems

Job description

As aShift Leaderat our Fargo store located at 412 Broadway N, Fargo ND 58102, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!