Shift Leader #4455

FiveStar Food Mart; Kentucky; On-site; USD 36,000 - 48,000; Full time

Job summary

FiveStar Food Mart in Hartford, KY is seeking a Shift Leader to partner with store management on an assigned shift. You will help with Customer Service, Food Service, and marketing tasks, while guiding and training the customer service team as you learn more about management duties.

The role emphasizes leading by example, ensuring friendly service, accurate merchandising, and adherence to company policies. The shift leader will also help supervise inventory and safety practices daily.

Qualifications

• Must be at least 18 years old.
• Professional appearance and a positive attitude.
• Excellent attendance.
• Ability to work on different shifts (am, pm, overnight), weekends and holidays.
• Basic computer skills and familiarity with POS systems.

Responsibilities

• Proficient in all customer service representative responsibilities.
• Promotes FiveStar treatment (friendly atmosphere, needs met, suggestive selling).
• Partners with store team to provide service per policies and procedures.
• Assist in training of customer service representatives.
• Educate store team on policies and communications.
• Assist in inventory control methods and ensure equipment is in good condition.
• Ensure quality food operation in collaboration with management.
• Communicate with staff via emails, weekly and monthly specials, and company programs.
• Responsible for merchandising, pricing, and promotional signage.
• Educate store employees on company standards.

Skills

Customer service

Team player

Basic computer skills

Tools

POS systems

Job description

FiveStar #4455
25 Commerce Drive
Hartford, KY 42347, USA

Description

General Summary: The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including but not limited to, Customer Service, Food Service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Minimum Qualifications:

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

Basic Computer Skills

FiveStar is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.