Shift Leader #4361

FiveStar; Frankfort (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Shift Leader to enhance store operations and customer service. This role involves training staff, ensuring quality food operations, and maintaining a friendly atmosphere. The ideal candidate will be a team player with a professional appearance and a strong focus on customer satisfaction. Join a dynamic team where your contributions will make a significant impact in providing exceptional service and maintaining high standards in a fast-paced environment.

Qualifications

• Must be at least 18 years old with a professional appearance.
• Team player with a positive attitude and excellent attendance.

Responsibilities

• Assist in training customer service representatives and ensure quality food operations.
• Responsible for merchandising and educating store employees on policies.

Skills

Customer Service

Teamwork

Basic Computer Skills

Communication

Job description

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General Summary

The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including customer service, food service, and marketing. They will assist in training and directing customer service representatives in their duties as required by company policy and procedures, while learning basic management duties.

Essential Job Duties

• Proficient in all customer service representative responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, meeting customer needs, suggestive selling).
• Partners with the FiveStar team to provide excellent customer service as per company policies.
• Assists in training customer service representatives thoroughly and promptly.
• Educates store team on policies and communication.
• Helps ensure inventory control, equipment maintenance, and safety and robbery prevention guidelines are followed.
• Collaborates with management to ensure quality food operations.
• Follows up with employees on communications, including emails, weekly/monthly specials, and company programs.
• Responsible for merchandising, including evaluating displays, pricing, and signage.
• Educates store employees on relevant topics.

Minimum Qualifications

• Professional appearance and positive attitude.
• Must be at least 18 years old.
• Team player, customer-focused, honest, hardworking, with excellent attendance.
• Basic computer skills.

Physical Requirements

• Ability to work various shifts (morning, evening, overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold environments (35°F or less), and food prep.
• Ability to work in varying weather conditions.

FiveStar is an Equal Opportunity Employer. Applicants will be notified of their rights under federal employment laws. For more information, review the "Know Your Rights" notice from the Department of Labor.