Shift Leader

Taco Bell; Aston Township (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Taco Bell est à la recherche d'un Shift Leader pour son restaurant à Aston Township. Ce rôle implique des tâches variées, allant de la supervision des services clients à la gestion des opérations quotidiennes, y compris l'inventaire et la formation des employés. Le Shift Leader jouera un rôle clé dans le maintien des normes de qualité et l'excellence du service au sein de l'équipe.

Responsibilities

• Maintenir un service rapide et précis tout en garantissant la satisfaction des clients.
• Conduire les audits de sécurité alimentaire et donner des retours aux employés.
• Gérer les procédures de caisse et surveiller l'inventaire.

Job description

Job Details

Job Location: 037074 - Aston - Aston, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the Management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback to crew employees.
• Provides hands-on training for crew in Learning Zone.

Qualifications