Shift Leader

Taco Bell; Lancaster (Lancaster County); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading fast-food chain seeks a Shift Leader in Lancaster, PA. The role focuses on operational excellence, customer service, and crew training. The Shift Leader will manage daily tasks, maintain quality standards, and support management in the restaurant's operations.

Qualifications

• Experience in customer service roles.
• Ability to train and provide feedback to crew members.

Responsibilities

• Assist management with administrative and operational tasks.
• Conduct daily inventory and monitor food preparation.
• Ensure customer satisfaction and product quality.

Skills

Customer Service

Food Safety Audits

Crew Training

Operational Processes

Job description

Job Details

Job Location: 040065 - Lincoln Hwy - Lancaster, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but does not serve in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitors speed of service and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries and opening/closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback to crew members.
• Offers hands-on training in the Learning Zone.