Shift Leader

Taco Bell; Willow Street (PA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading quick-service restaurant is seeking a Shift Leader in Willow Street, PA. The role involves overseeing daily operations, providing exceptional customer service, and training crew members. The Shift Leader will ensure product quality and team efficiency, playing a key role in maintaining operational standards.

Qualifications

• Experience in a fast-paced food service environment is preferred.
• Ability to provide training and ongoing coaching to team members.

Responsibilities

• Drive excellence in customer service and maintain company standards.
• Conduct daily inventory and monitor speed of service performance.
• Provide coaching to crew members and assist management with routines.

Skills

Customer Service

Cash Management

Food Safety Audits

Inventory Management

Team Coaching

Job description

Job Details

Job Location: 024410 - Willow Street - Willow Street, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitors speed of service (SWS) performance and resolves bottlenecks.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback to crew members.
• Provides hands-on training in the Learning Zone.