Shift Leader

Taco Bell; Pennsville Township (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading fast-food restaurant is looking for a Shift Leader for their Pennsville location. Responsibilities include managing customer service and ensuring operational standards are met while collaborating closely with the management team. Ideal candidates will demonstrate strong leadership abilities in a fast-paced environment while maintaining quality and efficiency.

Qualifications

• Experience in customer service and food handling procedures.
• Skills in team training and operational audits.
• Ability to maintain quality standards and efficient service.

Responsibilities

• Maintain experience in customer satisfaction and food quality standards.
• Conduct daily inventory and oversee restaurant operations.
• Provide training and feedback to crew members.

Skills

Customer Service

Operational Management

Coaching

Food Safety

Job description

Job Details

Job Location: 130053 - Pennsville KFC - Pennsville, NJ

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In these cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principal Accountabilities

• Customer Satisfaction/Product Quality: Maintain fast, accurate service, positive guest relations, and ensure products meet company quality standards. Conduct periodic food safety audits. Provide ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
• Financial: Share responsibility with the management team for daily cash procedures such as bank deposits, making change, opening/closing safes, and verifying cash drawers.
• Operations: Conduct daily inventory, complete shift food safety audits, and set up daily control sheets. Review facility and equipment readiness. Monitor inventory, food preparation, and order fulfillment to ensure standards are met. Monitor speed of service and resolve bottlenecks. In the absence of management, handle food and supply deliveries, and oversee restaurant opening and closing.
• Human Resources: Provide ongoing coaching and feedback for crew. Offer hands-on training in the Learning Zone.