Shift Leader

Papa John's International , Inc.; West Meade (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Papa John's International, Inc. is seeking a Shift Leader to supervise restaurant shifts and work areas, ensuring high quality products and outstanding customer service while supporting profitability.

The role emphasizes execution of company policies, procedures, and systems, and requires adherence to federal, state, and local laws. Strong teamwork and adaptability are essential to success.

Qualifications

• Experience leading restaurant shifts and teams.
• Focus on delivering high-quality products and customer service.
• Ability to manage shift coverage and adhere to company policies.

Responsibilities

• Supervise shifts and work areas to ensure quality and service.
• Ensure compliance with policies, procedures, laws and ethical standards.
• Support profitability through cost controls and inventory using company systems.
• Provide feedback, resolve issues, and maintain cleanliness and safety.
• Assist in cash management and meeting targets using the FOCUS System.

Skills

Shift leadership

Customer service

Quality product prep

Tools

FOCUS System

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.

• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.

• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.

• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.

• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.