Shift Leader

Papa John's International , Inc.; Gallatin (TN); Sur place; USD 30 000 - 45 000; Plein temps

Résumé du poste

A prominent pizza restaurant chain in Gallatin, TN is looking for a Shift Leader who will supervise restaurant operations and ensure high-quality products and exceptional customer service. The ideal candidate will manage shift coverage and contribute to profit goals while ensuring compliance with all policies and procedures. The role requires leadership skills, a focus on customer satisfaction, and the ability to handle cash management duties. Strong dough management and multitasking abilities are essential.

Qualifications

• Experience in a leadership role within a food service environment.
• Strong understanding of customer needs and business operations.
• Ability to work under pressure while maintaining a positive attitude.

Responsabilités

• Supervise shifts and ensure compliance with all operational guidelines.
• Contribute to achieving product goals and customer satisfaction.
• Provide immediate feedback and correct problems in real-time.

Connaissances

Customer service

Dough management

Multitasking

Cash management

Description du poste

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.