Shift Leader

Papa John's International , Inc.; Buford (GA); Sur place; USD 16 531 - 20 664; Plein temps

Résumé du poste

A prominent fast-food chain is seeking a Shift Leader to supervise shifts, ensuring high-quality products and excellent customer service. The role involves adhering to company policies, managing operations to achieve profitability, and maintaining a positive work environment. Ideal candidates should possess strong customer service skills and be adept at operational management. This position offers the opportunity to contribute significantly to the restaurant's success and customer satisfaction.

Qualifications

• Strong customer service orientation and conflict resolution skills.
• Ability to manage operations efficiently and follow company policies.
• Capacity to work in a team and adapt to changes in a fast-paced environment.

Responsabilités

• Supervise shifts and ensure compliance with operational guidelines.
• Manage customer needs and expectations effectively.
• Maintain product quality and ensure resource management.

Connaissances

Customer service skills

Operational management

Flexibility and adaptability

Team collaboration

Description du poste

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.