Shift Leader

Papa John's International , Inc.; East Point (GA); On-site; USD 17,000 - 21,000; Full time

Job summary

A well-known pizza restaurant chain is seeking a Shift Leader to supervise restaurant shifts and ensure quality products and customer service. Responsibilities include managing operations and adherence to company policies, ensuring compliance with laws, and maintaining profitability. Ideal candidates will have strong leadership abilities, an emphasis on customer satisfaction, and experience in effectively managing shifts and operations in a fast-paced environment.

Qualifications

• Ability to manage shifts and ensure compliance with company policies.
• Excellent customer service skills and ability to minimize complaints.
• Familiarity with cash management and inventory levels.

Responsibilities

• Supervise shifts and ensure high-quality products are delivered.
• Ensure adherence to dough management and product preparation procedures.
• Contribute to profit goals by maintaining acceptable standards.
• Executes cash handling duties per company procedures.

Skills

Leadership

Customer service

Teamwork

Communication

Attention to detail

Cash handling

Tools

FOCUS System

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.

• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.

• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.

• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.

• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.