Shift Leader

Papa John's International , Inc.; Hendersonville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pizza restaurant chain is seeking a Shift Leader to oversee operations during shifts in Hendersonville, Tennessee. The role involves supervising staff, ensuring high-quality products and exceptional customer service. Responsibilities include managing restaurant operations, adhering to company policies, and maintaining acceptable performance standards. The ideal candidate will exhibit strong leadership skills and a commitment to customer satisfaction. This position offers opportunities for professional growth and contribution to the restaurant's profitability.

Qualifications

• Ability to lead shifts and supervise staff effectively.
• Strong commitment to customer satisfaction and adherence to company policies.
• Experience in a fast-paced restaurant environment preferred.

Responsibilities

• Supervise shifts and ensure high-quality customer service.
• Manage restaurant operations and ensure compliance with policies.
• Contribute to profit goals and manage inventory levels efficiently.

Skills

Leadership

Customer service

Teamwork

Flexibility

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.

• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.

• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.

• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.

• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.