Shift Leader

Papa John's International , Inc.; Lithia Springs (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

A leading pizza franchise in Lithia Springs is searching for a dedicated Shift Leader to supervise and manage the daily operations of the restaurant. This role involves ensuring high-quality products and customer service, adhering to company policies, and achieving operational goals. Ideal candidates should have a positive attitude, strong communication skills, and the ability to work well in a team. Previous experience in restaurant management is a plus. Join a team where you can grow and contribute to your community.

Qualifications

• Experience in restaurant operations or leadership roles is preferred.
• Strong communication skills and the ability to resolve customer complaints.
• Ability to manage shift schedules and ensure compliance with policies.

Responsibilities

• Supervise shifts and ensure quality products and customer service.
• Manage operations and adhere to company policies and ethical practices.
• Provide feedback and correct issues as they arise.
• Provide coaching and feedback to team; ensure timely staffing.
• Handle cash and use FOCUS System for transactions.

Skills

Shift leadership

Customer service

Cash handling

Inventory management

Team coordination

Tools

FOCUS System

Company systems

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.

• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.

• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.

• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.

• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.