Shift Leader

Stellina Pizzeria - Union Market; Washington (District of Columbia); On-site; USD 40,000 - 56,000; Full time

Job summary

Stellina Pizzeria is seeking a Shift Leader for our Union Market location in Washington, DC to lead the Front of House team and deliver top-notch hospitality to guests and the community.

The ideal candidate thrives in a fast-paced setting, demonstrates leadership, and can train new hires while maintaining a welcoming atmosphere. Flexibility to work weekends and holidays is required.

Qualifications

• Minimum 1 year of shift-lead or supervisory experience in a fast-casual or upscale-casual restaurant.
• Strong leadership with ability to engage in service recovery.
• Able to work a flexible schedule including weekends and holidays.

Responsibilities

• Oversee floor during service, delegate tasks and ensure guest satisfaction.
• Train new hires with management to maintain high service levels.
• Follow guidance of General Manager to maintain cohesive operations.

Skills

Leadership

Team management

Multitasking

Service recovery

Job description

Stellina Pizzeria is looking for Shift Leader to join our Union Market location. We are looking for an experienced, passionate hospitality professional to provide leadership support to the Front of House team and to providetop-notch hospitality to both our guests and our community.The ideal candidate works well in a dynamic and fast-paced environment and is quick on their feet while working effectively under pressure. A passion for creating a fun and rewarding work environment for our employees is a must!

Key Responsibilities:

• Responsible for overseeing the floor during service; ensuring the team stays on task and delegating assignments as needed. Ensure guest satisfaction; interacting with guests and engaging in service recovery when issues arise. Ensure all guests feel welcome and are given responsive, friendly and courteous service. Train new hires in coordination with the management team andensure the whole team maintains a high level of service at all times. Perform other duties as assigned.
• Follow guidance and direction of General Manager to maintain a cohesive and aligned partnership.

Qualifications:

• A minimum of 1 year of restaurant shift-lead / supervisory experience in a fast-casual, or upscale-casual restaurantCandidate must have well developed leadership skills, with experience engaging in the service recovery processAbility to multi-task and work in fast paced environment while effectively delegating tasksMust be able to work a flexible schedule to include weekends and holidays.
• Must be able to lift / carry items up to 40 lbs. and push / pull items up to 75 lbs.
• Must be able to walk/stand for extended periods of time.

Stellina Pizzeriais an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.