Shift Leader

Chick-fil-A; Valley Grove (TN); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Meal discounts during shifts.

Health, dental, and vision insurance

Job summary

Chick-fil-A is seeking a Shift Leader to guide our team during scheduled shifts, uphold food safety and cleanliness standards, and maintain a consistently positive guest experience. You will provide leadership, coaching, and guidance to team members to ensure smooth, efficient operations and high-quality service.

This role requires strong communication, the ability to stay calm under pressure, and a proactive approach to resolving operational issues.

Qualifications

• Restaurant/food service experience required; leadership experience preferred but not mandatory.
• Strong communication and interpersonal skills with the ability to lead by example.
• Ability to remain calm under pressure and handle shift-level problem solving.
• Knowledge of food safety standards and restaurant operations is a plus.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Utah Food Handlers Card is required. ServSafe certification preferred but not required.

Responsibilities

• Lead and support team members during assigned shifts to ensure smooth and efficient operations
• Assist with training, coaching, and providing feedback to team members to maintain high performance and morale
• Ensure adherence to food safety, cleanliness, and sanitation standards at all times
• Monitor food quality, order accuracy, and speed of service to maintain an exceptional guest experience
• Handle shift-level staffing assignments, including breaks, station coverage, and task delegation
• Address and resolve customer concerns or operational issues promptly and professionally
• Carry out opening and closing procedures as scheduled
• Communicate shift updates, successes, and challenges to senior management

Skills

Leadership experience

Communication skills

Calm under pressure

Food safety knowledge

Flexible hours availability

Food Handlers Card (required)

Job description

As a Shift Leader, you will play a crucial role in leading our team during scheduled shifts. You will be responsible for supporting daily operations, ensuring food safety and cleanliness standards are met, maintaining a positive guest experience, and providing leadership and guidance to team members.

Key Responsibilities

• Lead and support team members during assigned shifts to ensure smooth and efficient operations
• Assist with training, coaching, and providing feedback to team members to maintain high performance and morale
• Ensure adherence to food safety, cleanliness, and sanitation standards at all times
• Monitor food quality, order accuracy, and speed of service to maintain an exceptional guest experience
• Handle shift-level staffing assignments, including breaks, station coverage, and task delegation
• Address and resolve customer concerns or operational issues promptly and professionally
• Carry out opening and closing procedures as scheduled
• Communicate shift updates, successes, and challenges to senior management

Qualifications

• Previous restaurant or food service experience required; leadership experience preferred but not mandatory
• Strong communication and interpersonal skills with the ability to lead by example
• Ability to remain calm under pressure and handle shift-level problem solving
• Knowledge of food safety standards and restaurant operations is a plus
• Availability to work flexible hours, including evenings, weekends, and holidays
• Utah Food Handlers Card is required. ServSafe certification preferred but not required

Benefits:

• Highly flexible scheduling with morning shifts starting at 5:30 am and evening shifts until 11 pm.
• Opportunity for growth within the company.
• Meal discounts during shifts.
• Personal and professional development opportunities.
• Full-time team member benefits include health, dental, and vision insurance.

Training:

We provide formal training for all new team members as well as ongoing development opportunities to support your growth and success.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 3,000 restaurants in 48 states and Washington, D.C.