Shift Leader

Baskin Robbins; Upper Darby (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic and award-winning franchise as a Shift Leader, where you will coach and motivate a team while delivering exceptional guest experiences. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about providing great service. You will be responsible for setting goals, providing feedback, and ensuring that operational standards are met. If you enjoy leading a team and making a difference in guests' lives, this is an exciting opportunity to grow your career with a well-respected brand in the food service industry.

Benefits

Competitive Hourly Pay

Employee Discounts

Medical Insurance with Company Contribution

Qualifications

• Fluent in English with strong math and writing skills.
• Previous managerial experience preferred but not required.

Responsibilities

• Coach Crew Members and ensure operational standards are met.
• Monitor team performance and ensure exceptional guest service.
• Support training and communicate goals effectively.

Skills

Guest Focus

Problem Solving

Decision Making

Team Building

Education

Fluent in English

Math and Writing Skills

Job description

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, with a smile. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise!

Responsibilities Include but are not limited to:

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests' needs and service standards throughout the shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during the shift.
• Hold guests as the highest priority and role model exceptional guest service.
• Drive a sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout the shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout the shift.
• Ensure restaurant standards and marketing initiatives are properly executed during the shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during the shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.
• Ability to follow and implement food and health safety guidelines to precision is essential.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Previous managerial experience preferred but not required.
• Guest Focus - anticipate and understand guests' needs and exceed their expectations.
• Problem Solving and Decision Making - make good decisions based on analysis, experience, and judgment.
• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Benefits Include:

• Competitive Hourly Pay.
• Employee Discounts.
• Medical Insurance with Company contribution (full-time employees).

You are applying for work with a franchisee of Dunkin' Donuts /Baskin-Robbins, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.