Shift Leader

Dunkin' - Franchisee Of Dunkin Donuts; University Heights (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive hourly pay + tips

Flexible scheduling

Paid training and development

Discounted tuition for you and your family through SNHU

Employee discounts on all your Dunkin’ favorites

Opportunities to grow into management roles

Job summary

Dunkin' - Franchisee Of Dunkin Donuts in University Heights, Ohio, is seeking motivated individuals for the role of Shift Leader. As a Shift Leader, you'll guide the team, ensure smooth operations, and deliver great customer service. The position requires previous food service or retail experience, strong communication skills, and a willingness to work flexible hours. Enjoy perks like competitive pay, paid training, and employee discounts. Grow your career with us in a positive and dynamic environment.

Qualifications

• Previous experience in food service or retail.
• Willingness to work flexible hours, including early mornings, weekends, and holidays.
• A team-first mindset and a passion for great coffee and customer service.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service.
• Keep operations running smoothly—prepping food, managing inventory, or handling cash.
• Train and coach crew members to be their best.

Skills

Strong communication skills

Ability to multitask

Positive attitude

Leadership experience

Job description

Why Dunkin’?

• America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team as Shift Leaders. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!

Perks & Benefits:

• Competitive hourly pay + tips
• Flexible scheduling
• Paid training and development
• Discounted tuition for you and your family through SNHU
• Employee discounts on all your Dunkin’ favorites
• Opportunities to grow into management roles

What You’ll Do:

As a Shift Leader, you’ll be the go‑to person during your shift, helping to:

• Lead by example and support your team in delivering top‑notch guest service
• Keep operations running smoothly—prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team‑first mindset and a passion for great coffee and customer service