Shift Leader

Taco-Bell; Town of Victor (NY); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Free meals

Flexible schedules

Vacation pay & PTO

Job summary

Taco Bell in Victor, NY is seeking a Shift Lead to drive a fast-paced team and uphold the brand’s standards. You’ll coach teammates, resolve guest concerns, and partner with the management team to implement initiatives.

You’ll handle MIC routines, ensure food safety and order accuracy, assist with hiring and training, and help manage cash, inventory, and labor while delivering a positive guest experience.

Qualifications

• 1 year of restaurant/retail experience with 3 months shift lead preferred.
• Excellent communication, management, and organizational skills.
• Must be at least 18 years old with reliable transportation.
• Ability to move up to 45 lbs and handle fast-paced environments.

Responsibilities

• Execute the MIC Success Routine to ensure customer satisfaction.
• Oversee Shift Excellence tasks and maintain clean appearances.
• Ensure food safety, quality, and order accuracy.
• Provide feedback to GM on team performance.
• Assist with hiring and training of Team Members.
• Manage cash control, inventory, and labor per policies.
• Address customer complaints promptly and professionally.

Skills

Leadership

Communication

Organization

Cash handling

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the GM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the GM to achieve resolution.Assist the GM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.Oversee proper product preparation, rotation, portioning, cooking, and holding times.Assist the GM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 45 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive payPay Range: $17.50 per hour - $19.50 per hourFree mealsFlexible schedules! Day, evening, and late nightVacation pay and additional Paid Time Off