Shift Leader

Taco-Bell; Redmond (OR); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Medical benefits

Competitive pay

Discounts

Job summary

Taco Bell Redmond is seeking a Shift Lead to energize the team, coach peers, and uphold Taco Bell’s quality standards during busy shifts.

You will oversee shift duties, ensure food safety, resolve guest concerns, and provide feedback to the GM while promoting the brand’s culture and delivering a positive guest experience.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Basic English reading/writing/speaking proficiency required.
• Excellent communication, management/leadership and organizational skills.
• Access to dependable transportation.

Responsibilities

• Lead shifts with energy and ensure guest satisfaction.
• Oversee shift tasks and maintain clean, neat appearances.
• Ensure food safety, quality and order accuracy.
• Resolve customer concerns quickly and professionally.
• Provide feedback to the GM on team performance.
• Assist with training Team Members and screening applicants.
• Support P&L by following cash, inventory and labor controls.
• Promote Taco Bell culture and values during shifts.

Skills

Communication

Leadership

Organizational skills

Basic math

Cash handling

Team supervision

Customer service

Tools

Cash register operation

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results. To ensure clear communication with both customers and team members, basic proficiency in reading, writing, and speaking English is required for all employees.The Day-to-Day:Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the GM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the GM to achieve resolution.Assist the GM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.Oversee proper product preparation, rotation, portioning, cooking, and holding times.Assist the GM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 45 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive payFree mealsFlexible schedules! Day, evening, and late nightMedical benefitsPerks! Discounts on mortgages, vehicles, cell phones, gym memberships and more