Shift Leader

Taco-Bell; La Pine (OR); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Medical benefits

Employee discounts

Job summary

Taco Bell in La Pine, OR is seeking a Shift Lead to energize the team, coach members, and drive restaurant performance. You will lead shifts, resolve customer concerns, and collaborate with the GM to implement business initiatives.

Ideal candidate has 1 year in food service with at least 3 months in a lead role, strong communication, and a commitment to food safety. Must be 18+ and able to stand for long periods.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Excellent communication, management/leadership and organizational skills.
• Physical dexterity to move up to 45 lbs and stand for long periods.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders; resolve customer complaints quickly.
• Provide regular feedback to the GM on Team Member performance and assist with screening team members.

Skills

Leadership

Customer service

Communication

Cash handling

Tools

Cash register

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results. To ensure clear communication with both customers and team members, basic proficiency in reading, writing, and speaking English is required for all employees.The Day-to-Day:Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the GM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the GM to achieve resolution.Assist the GM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.Oversee proper product preparation, rotation, portioning, cooking, and holding times.Assist the GM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 45 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive payFree mealsFlexible schedules! Day, evening, and late nightMedical benefitsPerks! Discounts on mortgages, vehicles, cell phones, gym memberships and more