Shift Leader

Taco-Bell; Macedon (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Vacation pay & PTO

Job summary

Taco Bell in New York is seeking a Shift Lead to drive our team during busy shifts, ensuring guest satisfaction and upholding brand standards. You will lead with energy, resolve customer concerns, and coach teammates to deliver fast, accurate service.

You will partner with the GM on training, scheduling, cash controls, and labor management, while promoting Taco Bell's culture. This role rewards ownership, accountability, and a proactive approach to restaurant operations.

Qualifications

• 1 year of restaurant/retail experience required; 3 months shift lead preferred.
• Ability to manage a fast-paced environment and staff.
• Strong communication and conflict-resolution skills.

Responsibilities

• Lead shifts ensuring high standards of customer service and satisfaction.
• Coach and guide Team Members to complete shift tasks efficiently.
• Ensure food safety, quality, and accuracy of orders.
• Handle customer concerns and resolve issues promptly.
• Assist with cash controls, inventory, and labor management.
• Provide feedback to GM on performance and operations.

Skills

Leadership

Customer service

Communication

Team Coaching

Cash handling

Cash register operation

Math skills

Tools

Cash register

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the GM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the GM to achieve resolution.Assist the GM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.Oversee proper product preparation, rotation, portioning, cooking, and holding times.Assist the GM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory, and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 45 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions Taco Bell’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion, and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive payPay Range: $17.50 per hour - $19.50 per hourFree mealsFlexible schedules! Day, evening, and late nightVacation pay and additional Paid Time Off